At Cutie Cart by Nikki, each product is made with love and fully customized, so we have a strict no-cancellation and no-refund policy.

Cancellations: Orders once placed cannot be canceled after 24 hours of confirmation.

Refunds: Since most products are custom-made, we do not offer refunds unless the product received is damaged or incorrect.

Damaged Products: If you receive a damaged item, please share unboxing 360° video and images with us within 24 hours of delivery at cutiecartbynikki@gmail.com.

We will review and, if eligible, offer a replacement or store credit.